Privacy Policy

Data Protection Privacy Policy

Purpose and Background

Dunkeld Smoked Salmon is committed to protecting and respecting your privacy. This policy will outline what information we store, what we do with it, how we collect it and how you can access it.

The business is committed to being transparent about how it handles your personal information, to protecting the privacy and security of your personal information and to meeting its data protection obligations under the General Data Protection Regulation ("GDPR") and the Data Protection Act 2018

Data Protection Principles:

Under the GDPR, there are six data protection principles that the Company must comply with. These provide that the personal information we hold about you must be:

• Processed lawfully, fairly and in a transparent manner.
• Collected only for legitimate purposes that have been clearly explained to you and not further processed in a way that is incompatible with those purposes.
• Adequate, relevant and limited to what is necessary in relation to those purposes.
• Accurate and, where necessary, kept up to date.
• Kept in a form which permits your identification for no longer than is necessary for those purposes.
• Processed in a way that ensures appropriate security of the data.

The Company is responsible for, and must be able to demonstrate compliance with, these principles.

What types of information do we collect on you?

Name
Address
Postcode
Contact Number
Email Address
Or alternatively the Name, Address, Postcode and Contact Number of any gift recipient nominated by the person placing an order with us.
This information is required so that we can process your order efficiently. Your data is saved on our secure website and local server.
Payment data, including credit cards used to pay over the phone or online are securely sent to our payment provider, Worldpay and we do not hold any payment details on both our online (web) and in house servers.

Your delivery address, name, telephone numbers and/or email address will be passed on to our carriers ( Parcelforce and DHL ) in order that they can fulfil their delivery.

Our website provider (Inspire IT Services Ltd) can access customer information (but not payment information) but we have processes in place to ensure that this is only done when required by ourselves (ie. at website reviews or preparation of mail out )

Why and how do we use your personal information?

We use your personal information to fulfil our contract with you, (something that you enter willingly by placing an order online or verbally over the telephone).

To provide payment processing and account management, operate, measure and improve our services, keep our information safe, secure and operational.

Provide you with a personalised experience with the ability to contact you to troubleshoot any problems that may arise and clarify where required any orders taken.

Contact with you about your account and our products can be by the following:
by Email
by Telephone
by Letter

With your consent, we may use your personal information to provide you with marketing material via email or mail. You have the right to withdraw your consent at anytime.

What if you fail to provide personal information

If you fail to provide certain personal information when requested or required, we may not be able to perform the contract we have entered with you, or we may be prevented from complying with our legal obligations. You may also be unable to exercise your statutory or contractual rights.

How does the business protect your personal information?

The Business has put in place measures to protect the security of your personal information. It has internal policies, procedures and controls in place to try and prevent your personal information from being accidentally lost or destroyed, altered, disclosed or user or accessed in an unauthorised way.

The Business also has in place procedures to deal with a suspected data security breach and we will notify the Information Commissioner's Office (or any other applicable supervisory authority or regulator) and you of a suspected breach where we are legally required to do so.

For how long does the Company keep your personal information?

Data that is required in order to perform a contract will be held for a seven year period.
Data that is no longer deemed necessary will be deleted from our system.

Your rights in connection with your personal information:

It is important that the personal information we hold about you is up to date. Please keep us informed if your personal information changes, e.g. you change your home address, during your working relationship with the business so that our records can be updated. The business cannot be held responsible for any errors in your personal information in this regard unless you have notified of the relevant change.

As a data subject, you have a number of statutory rights. Subject to certain conditions, and in certain circumstances, you have the right to:

• Request access to your personal information - this is usually known as making a data subject access request and it enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request rectification of your personal information - this enables you to have any inaccurate or incomplete personal information we hold about you corrected.
• Request the erasure of your personal information - this enables you to ask us to delete or remove your personal information where there is no compelling reason for its continued processing, e.g. it's no longer necessary in relation to the purpose for which it was originally collected.
• Restrict the processing of your personal information - this enables you to ask us to suspend the processing of your personal information, e.g. if you contest its accuracy and so want us to verify its accuracy.
• Object to the processing of your personal information where we are relying in the legitimate interests of the business as our legal basis for processing and there is something relating to your particular situation which makes you decide to object to processing on this ground.
• Data Portability - this gives you the right to request the transfer of your personal information to another party so that you can reuse it across different services for your own purposes.

If you wish to exercise any of these rights, please contact us via the link on our website or alternatively email us at enq@dunkeldsmokedsalmon.com We may need to request specific information from you in order to verify your identity and check your right to access the personal information or to exercise any of your other rights.
If you believe that the Company has not complied with your data protection rights, you have the right to make a complaint to the Information Commissioner's Office (ICO) at any time. The ICO is the UK supervisory authority for data protection issues.

Cookies

What are Cookies?

Cookies are text files containing small amounts of information, often including a unique identifier, which are downloaded to your computer when you visit a website - if your browser preferences allow it. Cookies are then accessed by the originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s computer.

How are cookies used on our website?

The cookies we use are there to allow you to perform the services you require and to assist us in providing a better website for our users. We do not use cookies to store information that identifies you as an individual. Details on cookies used are provided below. We encourage you to accept the cookies we serve. However, if you wish to restrict or block the cookies which are set by our or any other website, you can do this through your browser settings. Please see the ‘How to control and delete cookies’ section for more information.

Google Analytics

We use Google Analytics cookies to hold information about your visit to our site. This helps us better identify the use and popularity of our services and how successfully the website is functioning. If you do not wish us to do this, you can opt out of the Analytics service by installing an add-on for your browser. This can be found at http://tools.google.com/dlpage/gaoptout. Alternatively you can delete/restrict the cookies as for any other cookie - see ‘How to control and delete cookies’ for more information.

Types of cookies

Session cookies are created temporarily when a user visits a website. Once the user leaves the site/closes the browser, the session cookie is deleted. A persistent cookie file remains on the user’s computer and is re-activated when the user visits the website that created that particular cookie. These cookies expire after a certain period (set in the file), or can be removed manually.

Classification of cookies

The cookies on this website have additionally been categorised based on the categories found in the International Chamber of Commerce (ICC) UK Cookie Guide:

Cookies used on our website

How to control and delete cookies

You can manage cookie usage through your browser settings. The help function in your preferred browser should provide you with the correct information. Some browsers provide helpful cookie guides:

• Chrome: https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies
• Firefox: http://support.mozilla.org/en-US/kb/Cookies
• Internet Explorer: http://support.microsoft.com/kb/278835
• Safari 5 for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
• Opera: http://help.opera.com/Linux/10.50/en/cookies.html

Alternatively, http://www.allaboutcookies.org provides advice on how to do this, and further information on cookies and how to manage them.

N.B. In the case of some mobile devices, it may be necessary to consult the device’s instruction manual to manage cookies effectively.

Changes to this privacy notice:

We reserve the right to update or amend this privacy notice at any time, including where the Company intends to further process your personal information for a purpose other than that for which the personal information was collected or where we intend to process new types of personal information. We will issue you with a new privacy notice when we make significant updates or amendments. We may also notify you about the processing of your personal information in other ways.

Contact

If you have any questions about this privacy notice or how we handle your personal information, please contact us as follows:
Email to enq@dunkeldsmokedsalmon.com
Or alternatively on 01350 727639
By mail: Dunkeld Smoked Salmon, Brae Street, Dunkeld, Perthshire, PH8 0BA