Order processing

We will send an order confirmation to the email address provided at checkout. An order is accepted when we confirm dispatch, unless the checkout terms state otherwise. If an item is unavailable, we will contact you to agree a substitute, a later delivery or a refund.

Delivery

We use a chilled-delivery process suitable for perishable food. Customers must provide complete and accurate delivery details and should arrange for the parcel to be received promptly. We are responsible for the goods until delivery is completed in accordance with the agreed instructions.

Problems with delivery

If a parcel is delayed, damaged, warm on arrival or otherwise unsuitable, contact us immediately and do not consume the product if you have concerns about its safety. Keep the packaging and take photographs so that we can investigate.

Changes and cancellations

Please contact us promptly if you need to change or cancel an order. Because smoked salmon is perishable and may be prepared to order, the statutory right to cancel may not apply once preparation or dispatch has begun. This does not affect your rights if goods are faulty, damaged or not as described.

Refunds

Where a refund is due, it will normally be made to the original payment method. Nothing in this policy limits your statutory consumer rights.