How quickly will my order arrive

The available delivery date and charge will be shown during checkout. We dispatch on selected weekdays so that chilled products spend as little time as possible in transit. Remote destinations may take longer.

Can I choose a delivery date

Where the website offers a delivery-date option, you can request a preferred date during checkout. We will do our best to meet it, but courier delays can occasionally occur and dates are not guaranteed unless the delivery service expressly says so.

How should I store the salmon

Keep it refrigerated and follow the storage and use-by instructions printed on the pack. Once opened, keep it chilled and use it within the period stated on the label.

Can smoked salmon be frozen

Yes. Freeze it before the use-by date, ideally in its unopened pack. Defrost it thoroughly in the refrigerator and use it promptly. Do not refreeze after thawing.

What allergens do your products contain

All of our salmon and sea trout products contain fish. Some recipes or seasonal products may contain other allergens or ingredients. Always check the product page and pack label, and contact us before ordering if you have an allergy or intolerance.

What if there is a problem with my order

Contact us as soon as possible, ideally with your order number and photographs of the parcel and product. Because our products are perishable, prompt notice helps us investigate and put matters right.

Do you offer serving ideas

Yes. Visit our recipes page for simple ways to serve cold-smoked and hot-roasted salmon.